Refund Policy

The licence is bought through the payment service providers Atlas works with. For purchases by schools outside Türkiye, the seller (Merchant of Record) is our payment service provider: it takes the payment, issues the invoice and handles tax, and refunds for these purchases are also made through it.

Schools in Türkiye buy the licence from Atlas; the payment is made by card in the payment form on Atlas's Licence page and confirmed by your card-issuing bank's 3D Secure verification.

[Pending legal review: whether the seller (Merchant of Record) must be named in this policy.]

Every new account receives a 7-day free trial. No card details are required for the trial and nothing is charged automatically when it ends. We recommend trying Atlas with your own school's data before buying.

For schools outside Türkiye, the licence is an annual subscription that renews automatically every year until it is cancelled. You can cancel it at any time from the Licence page in Atlas, under "Manage subscription". A cancellation takes effect at the end of the period you have paid for; the whole of Atlas stays open until then.

For schools in Türkiye, the licence is for a one-year period and does not renew by itself; there is no subscription to cancel. From 30 days before the period ends you can pay for the next year from the Licence page.

[Pending legal review: the refund window and conditions — within what period after a purchase or renewal, and in which cases, a refund is given.]

Send your refund request to [email protected] with your school's name and the payment date. Approved refunds are paid to the card or payment method used, through our payment service provider.

When a payment is refunded in full, the licence period it paid for ends and licensed features such as export, printing and sending to teachers close. Your data is not deleted.

After a partial refund your licence continues to the end of its period.

If a payment is disputed through your bank, your licence is suspended while the dispute is reviewed and can be reopened after the review. Telling us about the problem first usually resolves it faster than a dispute.

For the annual subscription of schools outside Türkiye, if a renewal payment fails it is retried and you can keep using Atlas for 14 days. You can update your payment method from the Licence page, under "Update payment method". If no payment succeeds within 14 days, licensed features close; your data is not deleted.

[Pending legal review: how the rights and exceptions that consumer buyers have under applicable law (for example a right of withdrawal) are to be stated.]

For questions about refunds, cancellation or invoices, contact us at [email protected].